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Our aim is to resolve your query as quickly and efficiently as possible, within a convenient timeframe for you. With this in mind, we've created this comprehensive help section available 24/7 where you'll find solutions to a wide variety of queries ranging from order and delivery issues, to returns and warranty enquiries. For pre or post sales technical advice, it's always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us. All manufacturer details are provided on the product pages!
Frequently Asked Questions
Standard Bank Offers
The price on your website does not match the price on the special I have received?
How do I order at the special price?
My coupon code is not working?
Have you received my order?
My Credit Card is not being processed, or will not go through?
How do I know if I am in the first 20/30/50 to qualify for the extra discount?
My Credit Card has been blocked - how do I fix it?
I want to order over the phone, or come in to your office to order?
New to NGR?
Which delivery companies do you use?
Can I collect my order from you?
Catalogue price differences?
Email address error on registration
Non-South African credit cards
Payment methods accepted
Press enquiries
Why do we request a telephone number?
Do you price match ?
How do I know that you are a legitimate company?
What are the shipping costs?
I live in the middle of no-where, will you ship to me?
I live in a neighboring country, will you ship to me? (Namibia, Botswana etc)
Do you have stock of an item I am looking for?
I need a formal quotation?
Managing your Account
Changing your contact details
Changing your email address or log in details
I've forgotten my password
Managing your address book
Obtaining a copy invoice/receipt
Removal from mailing list requests
Unable to log in to your account
Managing your order
Checking your order status
Confirming your order has been placed
Delivery to a works address
How can I track my parcel during transit?
No goods received, although they have shipped
Price reduction since order placed
Received order but products are missing
When do we take the payment?
What time will my order be delivered ?
What happens if I am not home when the courier attempts to deliver my order ?
Can I arrange for the courier service to deliver my goods without a signature ?
Products
Unable to locate product on website
Missing product information
Discontinued products
Cable missing from printer
Cartridges with new printers
Clearance stock
Extended warranty
Pixel tolerance
What does DSP/OEM mean?
Your Data Stored on Goods you are Returning
What warranty do you offer on the products you sell on your site ?
What happens if I order the wrong product ?
Reviews
Websites that provide reviews on products?
Manufacturer Resources
Where can I find information to guide in my selection, installation and support of my components?
Advice and Discussion Forums
Are there local forums where PC Hardware is discussed?
Glossaries
Where can I find definitions of complicated PC terms and jargon?
If you are unable to find an answer to your query, please send us an email to queries@ngrcomputers.co.za and we will do our best to assist!
If you have not found your answer above, please email us on the link below and we'll respond shortly.
Email: sales@ngrcomputers.co.za or support@ngrcomputers.co.za
Business hours: 09h00 to 16h30 weekdays
(We try to respond within 1hr during business hours)
Please Note
If you would like to check up on stock availability, please send us an e-mail. To remain competitive, we keep limited stock - but only of popular or promotional items. For the rest we order from suppliers, which takes less than a day to arrive. We do our best to mark stock availability on our website, but if you would like to check on availability please send us an e-mail and we will repond straight away!
Queries Number : 031 563 1292
Fax Number : 086 565 4178
In the event of returns:
NGR Computers
30 Station Ridge Road
Parkhill
Durban
4001
If you experience any difficulties with our website or have any suggestions, please contact the webmaster
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Help - Frequently Asked Questions
